🚚 Free shipping on orders over $79  |  Use code VELO15 for 15% off

We're Here to Help

Questions about your order, sizing, or our collections? Drop us a message — we respond within 24 hours.

Reach Out

Studio Address
VeloMix Creative Studio
400 Fashion Ave, New York, NY — Demo Location
Phone
000-000-0000
Monday–Friday, 9AM–6PM EST
Business Hours
Mon–Fri: 9:00AM – 6:00PM
Saturday: 10:00AM – 4:00PM
VeloMix Studio — New York, NY Demo Location Pin

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Frequently Asked Questions

How long does standard shipping take?+

Standard shipping takes 3–5 business days within the US. Express options (1–2 days) are available at checkout. International orders typically arrive in 7–14 business days depending on location.

What is your return policy?+

We offer a 30-day hassle-free return policy on all unworn items with original tags attached. Simply contact [email protected] and we'll arrange a prepaid return label.

Do you offer size exchanges?+

Yes! If your item doesn't fit, you can exchange it for a different size within 30 days of delivery. Exchanges are free for US customers. Check our Size Guide on each product page for accurate measurements.

Can I modify or cancel my order?+

Orders can be modified or cancelled within 2 hours of placement. After that, the order enters processing and cannot be changed. Contact [email protected] immediately if you need to make changes.

Do you ship internationally?+

Yes, we ship to over 40 countries worldwide. International shipping rates are calculated at checkout. Please note that import duties and taxes may apply in your country and are the responsibility of the customer.

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