Contact Altrova AI | Support Desk

Support Channels

Email Desk

[email protected]

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Phone Support

000-000-0000

Zero physical presence simulation

Headquarters

Altrova AI Lab Station, Demo Suite 900

Fictional location for demonstration

Submit a Ticket

Complete the form, and a support engineer will claim your ticket in our queue.

Troubleshooting

Support FAQs

Resolve common rendering and account configuration issues instantly.

Why is my generation request stuck in queue?

This usually happens during hours of high global traffic if your tier is on standard priority speed (Starter plan). Upgrade to a Professional or Enterprise plan to access dedicated high-priority GPU rendering slots.

How do I cancel my Professional plan billing?

You can cancel your subscription at any time. Go to Settings > Billing within your Altrova dashboard and click "Cancel Plan". Your premium slots will remain active until the end of your billing cycle.

What is the maximum image resolution I can download?

Starter accounts download in standard 2K resolution. Professional and Enterprise plans have access to our deep-convolution upscaler, which enhances images up to 8K resolution in lossless .PNG or .TIFF format.

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